IF YOU'RE NOT HAPPY, WHY SHOULD WE BE!
We strongly believe in every product we sell and want every customer to leave satisfied, whether they like our products or not. This is the reason for the "100% Money Back Guarantee". Due to inevitable fraudulent activity we have set the guidelines below.
The guarantee is valid only if the following conditions and stipulations are met and agreed upon:
100% MONEY BACK GUARANTEE applies to any products you purchase that do not perform to your expectations and can be returned within 30 days for a full refund; simply contact us to arrange the return of the product and we will refund you the price of the goods including shipping for that item.
CHANGE OF MIND - if you purchase and receive a product but change your mind or if you ordered incorrectly, a $12 return shipping fee will apply. Simply call us to arrange a return and pay for return postage to us (non-refundable). Once received and as long as the product is unused and in it's original packaging, we will arrange a full refund, credit to your account or exchange for another product.
DEFECTIVE GOODS - claims must be lodged via the phone, our website or email within (30) thirty days of the purchase date to be eligible for replacement or refund. Depending on the claim we may require evidence of the defect via email or post. Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund will be offered. We will supply you with a return shipping label, at no cost to you.
HOW TO RETURN YOUR ITEM
1. Contact us via email at firstname.lastname@example.org or telephone on +61 7 3198 2484. A customer service representative will explain how to go about your return request and record all the necessary product return information.
2. The customer service representative will arrange a return label (Change of mind returns - at your cost; Defective items - at our cost) that you need to attach to the item, which can then be dropped off at any Australia Post outlet.
3. As soon as the return has been received, a replacement product will be sent to you or a refund will be issued.
Any returns must be received by Sports Research AU/NZ within (30) thirty days of the claim being made. Replacement product will only be shipped after the faulty item has been received by Sports Research AU/NZ unless stated otherwise by a Sports Research AU/NZ Customer Service Representative.
Refunds for returns will be processed by Sports Research AU/NZ within 72 hours of receiving the item at our warehouse. It can then take up to 48 hours for money to credited by the bank into our customer accounts.
For items that do not require return, refunds will be processed within 24 hours. It can then take up to 48 hours for money to credited by the bank into our customer accounts.
All Refund claims made within the 30 day period, will be issued in the method by which they paid.
If you feel that your return falls outside of our policy, we encourage you to contact us on +61 7 3374 1888 to confirm if your return can be accepted. Remember it’s our aim to keep our customers happy, so please feel free to call us and we will work hard to resolve any issues.
Sports Research AU/NZ, PO Box 550, Kenmore 4069, Australia.
**Please do not request a refund if you have had the product less than two weeks. We offer such a stellar refund policy because we truly believe in our products and want our customers to give them an honest shot.**